ONLINE SALES TERMS AND CONDITIONS MY HAPPY SOAP(s)

These sales terms and conditions apply, in full and without reservation, to all orders placed exclusively on this website.
Thus, when a customer orders a product displayed for sale on the website www.myhappysoaps.com, it is deemed that he has read, understood and fully accepted these terms and conditions prior to his purchase.
MY HAPPY SOAP(s) reserves the right to adapt or amend these terms and conditions at any time. In case of modification, the terms and conditions in force at the time order is placed will automatically apply.

► PRODUCTS

PRESENTATION OF THE PRODUCTS
MY HAPPY SOAP(s) offer is made of the products displayed for purchase on the website www.myhappysoaps.com. Prior to ordering and in accordance with Article L.111-1 of the French Consumer Code, customer can find on the website the main characteristics of the products he wishes to order. MY HAPPY SOAP(s) reserves the right to change its collection, product list and range at any time. The photographs of the products displayed on this website are not contractual.

PRICE OF THE PRODUCTS
Prices displayed on the website are quoted tax-inclusive in Euros (€) and exclusive of delivery charges. Shipping rates depend on the amount of the order, the weight, and the country of destination of the delivery.
MY HAPPY SOAP(s) reserves the right to change prices at any time, but undertakes to apply the rates provided at the time the order is placed.

AVAILABILITY OF PRODUCTS
Product offers and prices are valid as long as they are displayed on the website, while supplies last. MY HAPPY SOAP(s) does its best to ensure customer the availability of its products.
If an item is out of stock, the amount will automatically be deducted from the order and customer will have to process a new order once the product is available.

► ORDER

STEPS TO ORDER
To order an item displayed on the website www.myhappysoaps.com, customer must complete the following steps. After clicking on the icon “Add to bag” and after reviewing the details of his order (description, quantity, price, etc…), customer confirms his product selection by clicking on the “checkout” button. If customer has been awarded a discount coupon, he must previously enter the promotional code he received in the appropriate field. Upon his first order, customer must fill in a form with the following information: title, surname, first name, email, date of birth, complete delivery address, phone number. Once the payment method is selected, customer firmly and irrevocably confirms his order.
Prior to any transaction, customers acknowledges having read the sales terms and conditions and expressly declares accepting them by checking the box “I have read the sales terms and conditions and fully agree to them.

ORDER STATUS
To follow-up on his order, customer may contact the following departments:

Customer Service Department - Private individual 
call +33 (0)7 81 42 71 03 M
hello@myhappysoaps.com

Customer Service Department - Professional
call +33 (0)7 81 42 71 03 
hello@myhappysoaps.com

► PAYMENT

PAYMENT BY CREDIT CARD
MY HAPPY SOAP(s) accepts Carte Bleue, Visa and Mastercard. 
Customer provides his credit card number, its expiry date and the card security code. He finally confirms his order by clicking on the “Confirm” button.

SECURITY OF PAYMENT
MY HAPPY SOAP(s) never has access to customer’s confidential banking information.
To secure payment, MY HAPPY SOAP(s) has selected the STRIPE online payment module, which uses SSL encryption technology to ensure that the information relating to the transaction between customer’s computer and payment server is encrypted.
Once the payment is authorized, customer information is automatically deleted. This is why customer is requested to provide his banking information each time he places an order paid by credit card.

PAYMENT VIA PAYPAL
With PayPal, customer’s banking information is never disclosed to My Happy Soaps. PayPal encrypts and protects customer’s credit card number once and for all. To pay online, customer is only required to provide his email address and his password.

CONTROL OF THE TRANSACTION
Once the payment is authorized by the bank, order becomes effective and an order confirmation is sent to customer by e-mail.
In the event the bank declines payment, MY HAPPY SOAP(s) will automatically cancel the current order and will notify customer by email.
MY HAPPY SOAP(s) reserves the right to cancel orders in case of any dispute regarding the payment of a previous order, suspected credit card fraud, or any other legal reason.
When an order exceeds a certain amount MY HAPPY SOAP(s) may require customer to provide further information by email (copy of ID, proof of address, …). These documents are only requested to make sure that the customer is the person processing the order.

► SHIPPING

SHIPPING POLICY
MY HAPPY SOAP(s) delivers orders in Europe. 
A confirmation email will be automatically sent to you when your order has been shipped.

EU, Switzerland
Standard: 10€ – 3-6 working days (free over 56€)

France

Colissimo: 6€ – 2-3 working days (free over 56€)

DELIVERY TIME
Orders are processed within 24h during working days. Orders placed on Friday after 10am, Saturday, Sunday will be processed on next Monday. Orders are delivered in 2 to 8 working days depending on destination

My Happy Soaps makes every effort to meet delivery deadlines. However, delay in delivery shall not give rise to any compensation, reduction or order cancellation.

Yet, in the event of a failure to deliver an order within 30 days of its submission due to force majeure, customer may cancel his purchase. In such case, My Happy Soaps will refund the sums already paid, excluding any indemnity or compensation claimed by customer.
Events considered as force majeure include cases of fire, total or partial strike, accident or failure on the part of carrier or any supplier of My Happy Soaps.
In any case, timely delivery implies that customer is up to date with its obligations towards My Happy Soaps. My Happy Soaps cannot be held responsible for consequences due to a delay in delivery.

UPON DELIVERY
Upon receipt, customer must carefully check the goods delivered before signing the receipt of the carrier in charge of the delivery. He must write on the delivery slip all reservations concerning the consignment and sign it.
This inspection is deemed to have been made as soon as customer, or any person authorized by him, signs the receipt.
Upon delivery, if the original packaging is damaged, torn or opened, customer must check the condition of the goods. If they have been damaged, customer must refuse the parcel and indicate his reservations on the delivery slip (parcel refused because opened or damaged).

 

► RETURN AND EXCHANGE POLICY

By application of the law of January 6th 1988, customer has a right of withdrawal that is valid for a period of 14 calendar days from the date of receipt of his order. Within this time frame, he may return any article which does not suit him. In such case, the item should be returned in its original packaging and in perfect condition, for an exchange or a refund. If customer uses his right of withdrawal, My Happy Soaps will fully refund him within 14 days, without penalty except for the return shipping costs (Article L121-20 of the French Consumer Code).

IMPORTANT NOTE: withdrawal will not be accepted if the article returned is not in perfect condition for resale. Otherwise, the item will be sent back to customer at his own expense.
After this withdrawal period, all returns, occurring either under amicable settlement of a claim or for any other matter, will be subject to a formal agreement between the customer and My Happy Soaps. A credit will be issued to customer. Upon receipt of the agreement, customer must return the article to My Happy Soaps within 14 days. After that, the return will be refused. Returns should be made via colissimo suivi (tracked parcel). It is important to add that My Happy Soaps does not endorse responsibility for parcels they do not dispatch. Only the sender of the parcel has the authority to request postal services to investigate. 

Shipping expenses will be borne by customer.
Articles must be returned in their original packaging and unused, with a copy of the invoice to:

My Happy Soaps
Soap Design
5 rue de la Draye
Zone artisanale du Cres
34920 LE CRES

In order for My Happy Soaps to properly handle customer’s request, customer must indicate in his correspondence, his purchase order number and his complete details.

► LEGAL NOTICE

INTELLECTUAL PROPERTY
Customer has no intellectual or industrial property right over products, their representation or designation. All these rights are owned by or exclusively licensed to My Happy Soaps.
The use by customer of any of the above mentioned elements, in any manner whatsoever, is strictly prohibited without prior written agreement from My Happy Soaps.

WEBSITE EDITOR
Soap Design
SARL capital de 2000€
Registered in Montpellier trade register under the number 801 666 702
Registered office: 
6 rue de la Monnaie
34000 Montpellier
France
Email address: hello@myhappysoaps.com
Director of publication: Johan Solive

WEBSITE HOST

This website is hosted by:
1and1

PHOTOGRAPHS
copyright Daniela Ferro

COLLECTION AND USE OF CUSTOMER INFORMATION
My Happy Soaps reserves the right to collect and process in electronic form personally identifiable information about customer and/or user of the website (except credit card number).
Unless specified by customer, My Happy Soaps may from time to time disclose his personal data to carefully chosen marketing partners.
In accordance with the French Law of 6 January 1978 regarding information technology, files and freedoms, each customer is entitled to access, amend and delete any personal data which concerns him.
Customer may exercise this right by sending his surname, first name and complete address either by email to: 
hello@myhappysoaps.com
or by post at the following address:

Soap design
5 rue de la Draye 
ZA du Cres
34920 Montpellier
France

LEGAL OWNERSHIP
My Happy Soaps retains legal ownership of the merchandise until it is fully paid. However, once customer receives his order, the risks related to the goods delivered are transferred to customer.

 

USE OF COOKIES
The website host informs customer that one or several cookies (small text files) may automatically be placed on the hard drive of his computer when he visits the website www.myhappysoaps.com. These cookies allow host to ensure efficient global browsing, enhance the ordering experience and personalize customer’s access to the website www.myhappysoaps.com.
Customer may disable cookies placed while visiting the website www.myhappysoaps.com by using the tool in his browser. Cookies should only be deleted when browsing the website www.myhappysoaps.com is finished. Otherwise, customer will be informed that the use of the website www.myhappysoaps.com and the services made available to him on it, may be affected and even disabled.

 

LIABILITY
Products sold comply with current French legislation. My Happy Soaps cannot be held liable in case of failure to comply with the legislation of the country where the goods are delivered. It is customer’s responsibility to check with local authorities if he is allowed to import or use the products he plans to order.
My Happy Soaps cannot be held liable for failing to fulfill an order further to a case of force majeure, shortage of inventory or unavailability of a product whether temporary or permanent.
My Happy Soaps cannot be held liable for any damages arising from the purchase of a product.
My Happy Soaps cannot be held liable for any loss of document, data or files related to the use of its website.
Photographs and texts depicting the products on the website are not contractual.
In case of professional purchase, My Happy Soaps cannot be held liable for any indirect damages such as operating loss, loss of profit, missed opportunity, damages or costs.
The Director of publication may provide links directing to other websites or internet sources. Nevertheless, as he is not the editor of those websites, he has no control on them and does not endorse responsibility for their content, possible collection and transmission of personal information, placement of cookies or any other action they may accomplish for similar purposes.
My Happy Soaps is not liable for any direct or indirect damages related or consecutive to a virus spread by a third party which may contaminate the computer system or its configuration further to accessing the website www.myhappysoaps.com, using it, browsing it or downloading any of its content.

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